24/7 Support
Technical assistance available around the clock, so your company is always up and running.
IT support,
Level 1 & 2.
Solve your IT issues with experts backed by over 24 years of experience, while minimizing downtime.
We handle incidents according to their complexity, with specialized technical support from first contact through case closure.
- Requests received by phone or email
- Logging and classification based on the nature of each case
- Resolution using a knowledge base and specialized guides
- Escalation to more specialized staff when the case calls for it
01Your request is received and logged
02Resolution at Level 1 or escalation to Level 2
03Follow-up and verified closure
Why our IT support is the solution you’ve been looking for.
Scalability
Tiered service: from simple issues to complex incidents, always with the right level of expertise.
Personalized Follow-up
We make sure every request gets resolved, with constant communication throughout the process.
Key features
For Companies of All Sizes
From basic support for small businesses to continuous monitoring of complex infrastructures.
Ticketing System
We track every incident in real time, from opening to closure.
Fast Response
Immediate response times for minor incidents, with regular updates on more complex cases.
Post-Resolution Follow-up
We make sure the incident doesn’t happen again, with recommendations to prevent future issues.
When does it make sense to outsource your help desk?
When your in-house team is swamped with basic requests and you need tiered backup.
Spikes in Technical Incidents
When your company doesn’t yet have a dedicated team to resolve IT incidents.
No In-House Help Desk
When you can’t afford downtime and need assistance available at all times.
Critical 24/7 Operations
The results behind this solution.
-60%incident resolution time
+90%user satisfaction
24/7support availability
Your questions, answered
What kinds of incidents does Level 1 support cover?
Common technical issues: password resets, basic software failures and how-to questions, with an initial assessment to escalate if needed.
What happens if Level 1 can’t solve my problem?
It’s transferred to Level 2, where technicians are trained to handle infrastructure or specific system failures.
Is support available 24/7?
Yes, we provide continuous 24/7 support so your technology infrastructure stays up and running at all times.
How are incidents tracked?
Through a ticketing system that lets you follow each case’s progress in real time, from opening to closure.
How long does it take to resolve an incident?
It depends on the complexity: immediate response for minor incidents and regular updates on more complex cases.